1. Overview
At Hive Sacred (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy
explains how we collect, use, store, and protect your personal information, in accordance
with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following personal information:
Full name
Date of birth
Contact details (email, phone number, postal address)
Emergency contact information
Relevant health history
Medical conditions, allergies, sensitivities, or dietary requirements
Appointment and treatment details
Payment or billing information
3. How We Collect Your Information
We collect your personal information when you:
Book or attend a session at Hive Sacred
Complete intake or consent forms
Communicate with us via phone, email, or in person
Purchase products or services on-site or online
Subscribe to our newsletter or mailing list
4. Why We Collect Your Information
We collect your information to:
Deliver safe, tailored, and effective wellness services
Maintain accurate client records
Process bookings and payments
Respond to enquiries and support your care
Share occasional updates, promotions, or wellness tips (with your consent)
Fulfil our legal and professional obligations
5. How We Store and Protect Your Information
Your information is stored securely — digitally in encrypted systems or physically in locked
storage. We take all reasonable steps to safeguard your data from misuse, interference,
loss, and unauthorised access or disclosure.
6. Disclosure of Information
We respect your confidentiality. We will not disclose your personal information unless:
You have provided consent
Disclosure is required by law or to prevent serious harm
It is necessary to support your wellbeing (e.g., in a medical emergency)
It involves a trusted third-party provider (such as a booking or payment system), who
is also bound by privacy obligations
7. Accessing and Updating Your Information
You are welcome to request access to or correction of your personal information at any time.
Please contact us directly, and we will respond within a reasonable timeframe unless
restricted by law.
8. Contact Us
If you have questions, concerns, or complaints about how your personal information is
handled, please reach out:
Hive Sacred
1 The Terrace, Underwood QLD 4119
samii@hivesacred.com.au
0478 575 104
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legislation or
practice. The most recent version will always be available on our website or upon request at
our centre.